Terms of Service

01Agreement to Terms

By booking a ride, requesting a quote, using our website, contacting DreamsRideSF, or receiving transportation service from us, you agree to these Terms of Service. Please review these terms before making a reservation.

These terms apply to all DreamsRideSF transportation services, including airport transfers, point-to-point rides, hourly chauffeur service, executive transportation, event transportation, wine country transportation, long-distance transportation, and custom private trips.

02About DreamsRideSF Services

DreamsRideSF provides private black car and chauffeur transportation services in San Francisco, the Bay Area, and surrounding California destinations. Our services may include airport transfers to and from SFO, OAK, and SJC, hourly chauffeur service, corporate transportation, event transportation, Napa Valley and Sonoma transportation, coastal trips, destination transportation, and long-distance private car service.

All transportation services are private and arranged based on availability, trip details, passenger count, luggage needs, vehicle type, pickup location, destination, and schedule.

03Reservations and Booking Confirmation

A reservation is not confirmed until DreamsRideSF has accepted the booking request and provided confirmation by phone, text message, email, booking system, or another written communication.

Customers are responsible for providing accurate trip details at the time of booking, including pickup address, drop-off address, date, pickup time, passenger count, luggage details, flight number if applicable, special requests, and contact information.

Please review your confirmation carefully. If any information is incorrect, contact DreamsRideSF as soon as possible so the reservation can be updated before service begins.

04Quotes, Rates, and Final Charges

Quotes are based on the information provided at the time of booking. Rates may vary depending on distance, time, vehicle type, service type, pickup location, destination, number of passengers, luggage requirements, airport fees, tolls, parking, waiting time, extra stops, event conditions, route changes, and service duration.

A quoted rate may change if the trip details change after booking or during the ride. Additional charges may apply for extended waiting time, additional stops, route changes, overtime, parking, tolls, cleaning, damage, airport fees, special requests, or services not included in the original reservation.

DreamsRideSF will make reasonable efforts to communicate pricing clearly before confirming a reservation.

05Payments and Billing

A valid payment method may be required to confirm and hold a reservation. DreamsRideSF may require full payment, partial payment, deposit, or card authorization before service, depending on the trip type, vehicle type, date, distance, and reservation details.

By providing payment information, you authorize DreamsRideSF to charge the agreed fare and any applicable additional charges related to the completed service, including waiting time, overtime, extra stops, tolls, parking, airport fees, cleaning fees, damage fees, cancellation fees, or no-show charges.

All payments are processed in U.S. dollars unless otherwise stated.

06Cancellations and Changes

Cancellation and change requirements may vary by service type, vehicle type, trip distance, event date, and reservation details. Customers should contact DreamsRideSF as early as possible if they need to cancel, reschedule, or change a reservation.

For standard airport transfers and point-to-point rides, cancellation without charge may be available when proper advance notice is provided. Late cancellations may result in partial or full charges.

Hourly service, event transportation, wine country trips, long-distance transportation, specialty vehicles, large vehicle bookings, and custom trips may require longer cancellation notice and may be subject to partial or full charges if canceled late.

Changes to pickup time, pickup location, destination, passenger count, luggage amount, vehicle type, or itinerary are subject to availability and may affect the final price.

07No-Show Policy

A reservation may be considered a no-show if the passenger does not arrive at the scheduled pickup location within the allowed waiting time and cannot be reached using the contact information provided at booking.

If a reservation is marked as a no-show, the customer may be charged the full fare, including applicable fees, waiting time, parking, tolls, airport fees, and other costs related to the reservation.

If you are delayed or cannot locate your chauffeur, please contact DreamsRideSF immediately before leaving the pickup area.

08Waiting Time

Waiting time may apply when a passenger is not ready at the scheduled pickup time or when a trip extends beyond the reserved schedule.

For non-airport pickups, a limited complimentary waiting period may be included. Additional waiting time may be billed after the complimentary period.

For airport pickups, complimentary waiting time may vary depending on whether the flight is domestic or international. When a valid flight number is provided, DreamsRideSF may monitor flight status and adjust pickup timing when possible.

Additional waiting time after the included period may be charged based on the vehicle type, service type, and reservation details.

09Airport Pickups and Flight Information

For airport transfers, customers should provide accurate airline, flight number, arrival time, terminal information, passenger mobile number, and any special pickup instructions.

DreamsRideSF may track flight arrivals when flight information is provided. Flight tracking helps us adjust for reasonable airline delays, but customers remain responsible for keeping us informed of major changes, missed flights, rebooked flights, baggage delays, customs delays, or changes in arrival details.

Airport pickup procedures may vary by airport, terminal, traffic rules, curbside restrictions, airport regulations, and vehicle type. Your chauffeur or DreamsRideSF may provide pickup instructions by phone, text, or email. See our airport meet & greet service for more.

10Additional Stops, Route Changes, and Overtime

Additional stops, route changes, extended service time, unscheduled waiting, or changes to the itinerary may result in additional charges. These changes are subject to chauffeur and vehicle availability.

For hourly chauffeur service, wine country transportation, event transportation, and custom trips, the vehicle is reserved for the agreed service period. If the trip exceeds the reserved time, overtime may be billed in increments based on the vehicle type and service agreement.

Customers should provide all planned stops and timing details before the reservation is confirmed whenever possible.

11Vehicle Availability and Substitution

Vehicle availability depends on the reservation date, time, service area, vehicle type, passenger count, luggage needs, and scheduling. DreamsRideSF may substitute a comparable or upgraded vehicle when necessary due to availability, safety, maintenance, weather, traffic, operational needs, or other circumstances.

DreamsRideSF will make reasonable efforts to provide the requested vehicle type, but specific makes, models, colors, or features are not guaranteed unless confirmed in writing. See our executive fleet for available vehicle types.

12Passenger Responsibilities

Passengers are expected to behave respectfully toward chauffeurs, vehicles, other passengers, airport staff, venue staff, and the public. Unsafe, abusive, threatening, illegal, or disruptive behavior may result in refusal or termination of service without refund.

Passengers must follow applicable laws, seat belt requirements, vehicle capacity limits, airport rules, traffic regulations, and chauffeur safety instructions. DreamsRideSF reserves the right to refuse service when passenger conduct creates a safety risk, legal issue, or unreasonable disruption.

13Luggage, Child Seats, and Special Requests

Customers are responsible for providing accurate luggage details when booking so the appropriate vehicle can be arranged. Oversized luggage, ski equipment, golf bags, strollers, event items, or large amounts of baggage may require a larger vehicle.

Child seats may be available upon request and subject to availability. Parents or guardians are responsible for confirming that any child seat is appropriate, properly installed, and used correctly. DreamsRideSF and its chauffeurs are not responsible for improper installation or use of child seats.

Special requests should be made before booking confirmation. DreamsRideSF will make reasonable efforts to accommodate requests but cannot guarantee availability unless confirmed in writing.

14Cleaning, Damage, and Prohibited Items

Customers may be responsible for cleaning fees, repair costs, replacement costs, or loss of service time caused by spills, stains, excessive mess, smoking, vaping, food or beverage damage, pet-related cleaning, broken items, or any damage to the vehicle.

Smoking, vaping, illegal substances, and unlawful activity are not permitted in any DreamsRideSF vehicle. Open containers of alcohol may be restricted by law and service type. Passengers are responsible for following all applicable laws and regulations during transportation.

15Delays, Traffic, Weather, and Events

DreamsRideSF makes reasonable efforts to provide timely transportation, but travel times may be affected by traffic, weather, road closures, construction, accidents, airport delays, security restrictions, major events, emergencies, or circumstances outside our control.

Customers should allow appropriate travel time for flights, meetings, events, reservations, and other time-sensitive plans. DreamsRideSF is not responsible for missed flights, missed appointments, missed reservations, or other losses caused by delays outside our reasonable control.

16Service Area

DreamsRideSF provides private transportation services throughout San Francisco, the Bay Area, and surrounding California destinations. Service areas may include SFO, OAK, SJC, Silicon Valley, Marin County, the Peninsula, the East Bay, Napa Valley, Sonoma County, Monterey, Carmel, Big Sur, Lake Tahoe, Sacramento, Los Angeles, and other destinations by request.

Long-distance, out-of-area, interstate, and custom trips are subject to availability, advance booking, route details, and pricing confirmation. See our long distance transportation page for more.

17Limitation of Liability

To the fullest extent permitted by law, DreamsRideSF is not responsible for indirect, incidental, special, or consequential damages related to the use of our services, including missed flights, missed events, lost business opportunities, travel interruptions, or delays caused by circumstances outside our reasonable control.

Nothing in these terms is intended to limit rights that cannot be limited under applicable law.

18Lost Items

DreamsRideSF is not responsible for personal belongings left in vehicles. If you believe you left an item in a vehicle, contact us as soon as possible with your trip details. We will make reasonable efforts to locate and return lost items, but recovery is not guaranteed.

Customers may be responsible for delivery, shipping, or chauffeur time required to return lost items.

19Updates to These Terms

DreamsRideSF may update these Terms of Service from time to time. Updated terms may be posted on our website and will apply to bookings made after the updated terms are published unless otherwise required by law.

20Contact DreamsRideSF

If you have questions about these Terms of Service, your reservation, cancellation policy, payment, airport pickup, or chauffeur service, please contact DreamsRideSF before your scheduled ride.